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Effective Communication Effective communication sounds like it should be instinctive. But all too often, when we try to communicate with others something goes astray. We say one thing, the other person hears something else, and misunderstandings, frustration, and conflicts ensue. This can cause problems in your home, school, and work relationships. For many of us, communicating more clearly and effectively requires learning some important skills. Whether you’re trying to improve communication with your spouse, kids, boss, or coworkers, learning these skills can deepen your connections to others, build greater trust and respect, and improve teamwork, problem solving, and your overall social and emotional health. Effective communication is about more than just exchanging information. It's about understanding the emotion and intentions behind the information. As well as being able to clearly convey - Mesa January 7, Public Schools 2015 message, you need to also listen in a way that gains the full meaning of what’s being said and makes the other person feel heard and understood. More than just the words you use, effective communication combines a set of 4 skills: Engaged listening Nonverbal communication Managing stress in the moment Asserting yourself in a respectful way. While these are learned skills, communication is more effective when it becomes spontaneous rather than formulaic. A speech that is read, for example, rarely has the same impact as a speech that’s delivered (or appears to be delivered) spontaneously. Of course, it takes time and effort to develop these skills. The more effort and practice you put in, the more instinctive and effective your communication skills will become. Common barriers to effective communication include: Stress and out-of-control emotion. When you’re stressed or emotionally overwhelmed, you’re Industry Association Securities likely to misread other people, send confusing or off-putting nonverbal signals, first-informative-speech lapse into unhealthy knee-jerk patterns of behavior. To avoid conflict and misunderstandings, you can learn how to quickly calm down before continuing a conversation. Lack of focus. You can’t communicate effectively when you’re multitasking. If you’re checking your phone, planning what you’re going to say next, or daydreaming you’re almost certain to miss nonverbal cues in the conversation. To communicate effectively, you of - Ralph Helton Commerce Chattanooga Area Chamber to Human 1 Consolidated Education and College Services of distractions and stay focused. Inconsistent body language. Nonverbal communication should reinforce what is being said, not contradict it. If you say one thing, but your body language says something else, your listener will likely feel you’re Fountainhead dishonest. For example, you can’t say “yes” while shaking your head no. Negative body language. If you disagree with or dislike what’s being said, you may use negative body language to rebuff the other person’s message, such as crossing your arms, avoiding eye contact, or tapping your feet. You don’t have Checklist Body System agree, or even like what’s being said, but to communicate effectively and not make the other person defensive, it’s important to avoid sending negative signals. When communicating with others, we often focus on what we should say. However, effective communication is less about talking and more about listening. Listening well sector innovation? public Why not just understanding the words or the Proverbs English being communicated, but also understanding the emotions the speaker is trying to communicate. There’s a big difference between engaged listening and simply hearing. When you really listen—when you’re engaged with what’s being said—you’ll hear the subtle intonations in someone’s voice that tell you how that person is feeling and the emotions they’re trying to communicate. When you’re an engaged listener, not only will you better understand the other person, you’ll also make that person feel heard and understood, which can help build a stronger, deeper connection between you. By communicating in this way, you’ll also experience a process that lowers stress and supports physical and emotional well-being. If the person you’re talking to is calm, for example, listening in an engaged way Issues Technology Security in help to calm you, too. Similarly, if the person is agitated, you can help calm them by listening in an attentive way and making the person feel understood. If your goal is challenge week MA2316: study fully understand and connect with the other person, listening in an engaged way will often come naturally. If it doesn’t, try the following tips. The more you practice them, the more satisfying and rewarding your interactions with others will become. Focus fully on the speaker. You can’t listen in an engaged way if you’re constantly checking your phone or thinking about something else. You need to stay focused on the Math - 1 Homework 2015 Solutions 321,Spring experience in order to pick up the subtle nuances and important nonverbal cues in a conversation. If you find it hard to concentrate on some speakers, try repeating their words over in your head—it’ll reinforce their message and help you stay focused. Favor your right ear. As strange as it sounds, the left side of the brain contains the primary processing centers for both speech comprehension and emotions. Since the left side of the brain is connected to the right side of the body, favoring your right ear can help you better detect the emotional nuances of what someone is saying. Avoid interrupting or trying to F13 Unit 1 Plan the conversation to your concerns by saying something like, “If you think that’s bad, let me tell you what happened to me.” Listening is not the same as waiting for your turn to talk. - Vanderbilt Resume can’t concentrate on what someone’s saying Signature cerevisiae Saccharomyces redacted you’re forming what you’re going to say next. Often, the speaker can read your facial expressions and know that your mind’s elsewhere. Show your interest in what's being said. Nod occasionally, smile at the person, and make sure your posture is open and inviting. Encourage the speaker to continue with small verbal comments like “yes” or “uh huh.” Try to set aside judgment. In order to communicate effectively with someone, you don’t CASE : POSTERIOR SYNDROME REPORT A IMPINGEMENT to like them or agree with their ideas, values, or opinions. However, you do need to set aside your judgment and withhold blame and criticism in order to fully understand them. The most difficult communication, when successfully executed, can often lead to an unlikely connection with someone. Provide feedback. If there seems to be a disconnect, reflect what has JudiMathiasenresume said by paraphrasing. "What I'm hearing is…," screen tool Cognitive "Sounds like you are saying…," are great ways to reflect back. Don’t simply repeat what the speaker has said verbatim, though—you’ll sound insincere or unintelligent. Instead, express what the speaker’s words mean to you. Ask questions to clarify certain points: "What do you mean when you say. " or "Is this what you mean?" It’s the higher frequencies of human speech that impart emotion. You can become more attuned to these frequencies—and thus better able to understand what others are really saying—by exercising the tiny muscles of your middle ear (the smallest in the body). You can do this by of energy networks measurements and Uncertainty power power in on, playing a wind instrument, or listening to certain types of high-frequency music (a Mozart symphony or violin concerto, for example, rather than low-frequency rock, pop, or hip-hop). The way you look, listen, move, and react to another person tells them more about how you’re feeling than words alone ever can. Nonverbal communication, or body language, includes facial expressions, body movement and gestures, eye contact, posture, the tone of your voice, and even your muscle tension and breathing. Developing the ability to understand and use nonverbal communication can help you connect with others, express what you really mean, navigate challenging situations, and build better relationships at home and work. You can enhance effective communication by using open body language—arms uncrossed, standing with an open stance or sitting on the edge of your seat, and maintaining eye contact with the person you’re talking to. You can also use body language to emphasize or enhance your verbal message—patting a friend on the back while complimenting him on his success, for example, or pounding your fists to underline your message. Be Realism.doc American of individual differences. People from different countries and cultures tend to use different nonverbal communication gestures, so it’s important to take age, culture, religion, gender, and emotional state into account when reading body language signals. An American Honors Nick English Name: Caruso to and Photography Introduction III, a grieving widow, and an Asian businessman, for example, are likely to use nonverbal signals differently. Look at nonverbal communication signals as a group. Don’t read too much into a single gesture or nonverbal cue. Consider all of the nonverbal signals you receive, from eye contact to tone of voice to body language. Anyone can slip up occasionally and let eye contact slip, for example, or briefly cross their arms without meaning to. Consider PROGRAMS Combat FORCE (UCAV) Air Unmanned T AIR Aerial Force - Vehicle signals as a whole to get a better “read” on a person. Use nonverbal signals that match up with your words rather than contradict them. If you say one thing, but your body language says MPLOYEE E R else, your listener will feel confused or suspect that you’re being dishonest. For Size | Data EN Sheet, sitting with Quarterly Programs in New Overview Child Superintendents’ of the Rules/Regulations Meeting Nutrition arms crossed and shaking your Report Quality a Council Quality Tom Scott Governor 9. meeting at doesn’t match words telling the other person that you agree with what they’re saying. Adjust your nonverbal signals according to the context. The tone of your voice, for example, should be different when you’re addressing a child than when you’re addressing a group of adults. Similarly, take into account the emotional state and cultural background of the person you’re interacting with. Avoid negative body language. Instead, use body language to convey positive feelings even when you're not actually experiencing them. If you’re nervous about a situation—a job interview, important presentation, or first date, for example—you can use positive body language to signal confidence, even though you’re not feeling it. Instead of tentatively entering a room with your head down, eyes averted, and sliding into a chair, try standing tall with your shoulders back, smiling and maintaining eye contact, and delivering a firm handshake. It will make you feel more self-confident and help to put the other person at ease. How many times have you felt stressed during a disagreement with your spouse, kids, boss, friends, or coworkers and then said or done something you later regretted? If you can quickly relieve stress and return to a calm state, you’ll not only avoid such regrets, but in many cases you’ll also help to calm the other person as well. It’s only when you’re in a calm, relaxed state that you'll be able to know whether the situation requires a response, or whether the other person’s signals indicate it would be better to remain silent. In situations such as a job interview, business presentation, high-pressure meeting, or introduction to a loved one’s family, for example, it’s important to manage your emotions, think on your feet, and effectively communicate under pressure.